“Those lights are in the wrong place!”

“We will never get the Welsh dresser to fit between them”… Fitting out our new cottage reminded me of the dangers of simplification and solutionering and not talking directly to your client.  Judith had put the light fittings on the diagram and then passed the plans on to the Project Manager who then briefed the …

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Format for Facilitation

I’ve just returned from facilitating a strategy session at the FCA. I modified the PC process to cope with 12 people and limited time (4 hours) Aims for today (from the client) Contracting (as usual) Names, roles, expectations, a little know and interesting fact about me Drawing our system diagram (I had prepare a wall …

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People size you up in seconds…

People size you up in seconds, but what exactly are they evaluating? Harvard Business School professor Amy Cuddy has been studying first impressions for more than 15 years, and has discovered patterns in these interactions. In her new book, “Presence,” Cuddy says people quickly answer two questions when they first meet you: • Can I …

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